PROFESSIONAL STANDARDS

Grievance Resolution

Mediation
Mediation is a process in which one or more neutral third party mediators assist disputing parties to reach an agreement. Use the links below to learn more about the mediation process.
Mediation a Better Method for Resolving Disputes
RANM Mediation Information for Clients and Customers – 2009

Arbitration
Boards and Associations of REALTORS® provide arbitration to resolve contractual issues and questions and specific non-contractual issues and questions that arise between members, between members and their clients, and, in some cases, between parties to a transaction brought about through the efforts of REALTORS®.  Disputes arising out of any of the four above-referenced contractual relationships may be arbitrated.
National Association of REALTORS ® Arbitration of Disputes
RAMN Request and Agreement to Arbitrate (Member)
RAMN Request and Agreement to Arbitrate (Non-Member)

Filing an Ethics Complaint
Boards and Associations of REALTORS® are responsible for enforcing the REALTOR® Code of Ethics. The code of Ethics imposes duties above and in addition to those imposed by law or regulation which apply only to real estate professionals who chose to become REALTORS®.

Additional background information and detailed information regarding the filing of an ethics complaint and hearings are available in the National Association of REALTORS ® document “Before You File an Ethics Complaint” .

Ethics Complaint Forms
Ethics Complaint Form E-1
Attachment to Ethics Complaint Form E-1a