PROFESSIONAL STANDARDS

Resources

CODE OF ETHICS AND ARBITRATION
National Association of REALTORS® (NAR)
CODE OF ETHICS AND STANDARD OF PRACTICE
NAR Code of Ethics and Standards of Practice, adopted in 1913, establishes standards of ethical practice that all REALTORS® agree to follow as a condition of their membership. These ethical requirements are a key factor separating REALTORS® from all other real estate practitioners. Local and state associations are responsible for teaching and enforcing ethics as well as fielding complaints and arbitrating disputes between members.
National Association of REALTORS Code of Ethics and Standards of Practice

CODE OF ETHICS AND ARBITRATION MANUAL
The Code of Ethics and Arbitration Manual is use by Member Boards and Associations to ensure due process while conducting hearings to enforce the Code of Ethics and the arbitration of contractual disputes arising out of the real estate business.

The contents include: ethical policies/procedures/forms, arbitration policies/procedures/forms, professional standards questions and answers, the Professional Standards Training Guide, and the Interpretations of the Code of Ethics.

To access the 2008 Code of Ethics and Arbitration Manual or to order a hard-copy publication of the 2008 Code of Ethics and Arbitration Manual click here.
Please note that the above link is to the members only section of the NAR website. Be prepared to login with your username and password. 

Mediation
Traditionally, real estate industry disputes rely on negotiation for solutions. If negotiation fails, litigation is often initiated. Mediation involves the skillful intervention of a third-party professional to help resolve disputes that arise between two or more parties.

National Association of REALTORS® “Field Guide to Mediation and Conflict Resolution” by Donna McCormick, Technical Coordinator includes a variety of resources, including articles, Web site links, books and other sources relating to mediation, conflict resolution, arbitration and dispute resolution.

Professionalism
PATHWAYS TO PROFESSIONALISM
National Association of REALTORS "Pathways to Professionalism"
Please note that the above link is to the members only section of the NAR website. Be prepared to login with your username and password.

PRESENTING AND NEGOTIATING MULTIPLE OFFERS
National Association of REALTORS “Presenting and Negotiating Multiple Offers
RANM Assistance
If you have any questions relating to filing your ethics complaint or arbitration request, please call the REALTORS® Association of New Mexico, Eva Maestas, eva@nmrealtor.com, 1-505-982-2442 ext. 161 (Santa Fe) or 1-800-224-2282.